Introducing BoSS..

04/08/2011

At Blackroc we're constantly striving to improve the support to our customers and partners. With the fast moving pace of technology in the AIDC and mobile computer sector, and with the introduction of various types and models, it's important to get the right technical support and service in a timely manner with the minimum amount of admin or phone calls.

With the creation of BoSS, you can now contact us for technical assistance and support using all the very latest in communication networks including Twitter and Facebook as well as the more traditional phone and e-mail.

For example, you could make an enquiry by phone, follow it up via email and then view the entire conversation on the Blackroc Technology website. The whole system is designed to work around how you prefer to communicate, with nothing getting lost in the process!

All you need to do is register on our website - then you're ready to go. If you have already created an account you can log in immediately.

As this is a new system to Blackroc, your feedback makes a difference, please feel free to let us know if we have missed anything, or if anything needs to be done differently.

We are confident this will give our current and new resellers a more accountable system to log technical support enquiries along with the ability to track it through the system.